Comprehensive Service Management
OverBrights Service Management is exactly as it sounds. A dedicated service delivery manager there to support the IT service to a customer. Our Service Delivery Managers role is to bring the business and IT together to benefit the company as a whole – eliminating the detrimental “Us-versus-Them” mindset.
Service Delivery Manager
Our service is tailored to meet the specific business needs of the customer at a price they can afford. The role of the Service Delivery Manager is to:
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Oversee and ensure service level and contractual performance/adherence
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Manage the in-life relationship with the client and assigned stakeholders
By establishing clear Service Delivery processes, customers can easily figure out how to clearly define the contents of IT and set expectations of service quality, availability and timelines.
Service Delivery Manager Features
Features | Standard | Extended | Premium |
|---|---|---|---|
Additional On-site days | x | x | Add-On |
Knowledge Management | x | x | √ |
Contract Management | x | x | √ |
Dedicated Service Delivery Manager | x | Add-On | Add-On |
Customisation of ITSM Reporting | x | 2 | 5 |
Change Management | x | √ | √ |
End-user Surveying | x | √ | √ |
Service Review | Biannually | Quarterly | Monthly |
Service Report | Automated Quarterly | Quarterly | Monthly |
Service Delivery Manager | x | Shared | Named |
Continuous Service Improvement | x | √ | √ |