Service Management

SERVICE MANAGEMENT

Take Managed IT Services to the next level.

Comprehensive Service Management

OverBrights Service Management is exactly as it sounds. A dedicated service delivery manager there to support the IT service to a customer. Our Service Delivery Managers role is to bring the business and IT together to benefit the company as a whole – eliminating the detrimental “Us-versus-Them” mindset. 

Service Delivery Manager

Service Delivery Manager 

Our service is tailored to meet the specific business needs of the customer at a price they can afford. The role of the Service Delivery Manager is to:

 

  • Oversee and ensure service level and contractual performance/adherence

  • Manage the in-life relationship with the client and assigned stakeholders

 

By establishing clear Service Delivery processes, customers can easily figure out how to clearly define the contents of IT and set expectations of service quality, availability and timelines. 

Service Delivery Manager Features

Features
Standard
Extended
Premium
Additional On-site days
x
x
Add-On
Knowledge Management
x
x
Contract Management
x
x
Dedicated Service Delivery Manager
x
Add-On
Add-On
Customisation of ITSM Reporting
x
2
5
Change Management
x
End-user Surveying
x
Service Review
Biannually
Quarterly
Monthly
Service Report
Automated Quarterly
Quarterly
Monthly
Service Delivery Manager
x
Shared
Named
Continuous Service Improvement
x