Are internal IT teams overstretched?
We’ll integrate seamlessly to extend and enhance your internal resources, technical capabilities and skill-set, adding stability and value to your operations.
Our service is delivered by OverBright's 24x7x365 1st line teams based out of its dedicated Service Operations Centre in Milton Keynes, United Kingdom.
Our 3 Tier Approach
Building upon Standard by introducing First Time Fix Targets for 1st Line Technical Support Services. It also provides Reactive Problem Management.
The starting package provides 1st Line Technical Support Services only and escalation to your existing resolver groups.
The highest-level offering expands upon Extended to provide First Time Fix Targets also to 2nd Line Technical Support Services. Additionally, it provides Full Management for Resolve Groups. It also provides Major Incident Management and Knowledge Management.