OverBright Service Desk

SERVICE DESK

The IT Help Desk to meet all 1st line support requirements perfectly. 

Are internal IT teams overstretched?

We’ll integrate seamlessly to extend and enhance your internal resources, technical capabilities and skill-set, adding stability and value to your operations.

 

Our service is delivered by OverBright's 24x7x365 1st line teams based out of its dedicated Service Operations Centre in Milton Keynes, United Kingdom.

IT Service Desk

Our 3 Tier Approach

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Extended

02

Building upon Standard by introducing First Time Fix Targets for 1st Line Technical Support Services. It also provides Reactive Problem Management.

Standard Platform Management

Standard

01

The starting package provides 1st Line Technical Support Services only and escalation to your existing resolver groups.

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Premium Platform Management

Premium

03

The highest-level offering expands upon Extended to provide First Time Fix Targets also to 2nd Line Technical Support Services. Additionally, it provides Full Management for Resolve Groups. It also provides Major Incident Management and Knowledge Management.