What is OverBright Platform Management
Our Platform Management Service provides 3rd Line technical support only or where remote monitoring, maintenance and administration of on premise or cloud hosted server based operating systems and applications is required
Our 3 Tier Approach
Building upon Standard by providing a more complete service through event & problem management and platform administration catered to UK business hours. A Service Readiness Assessment and Reporting are also added. Support is also extended to 24x7 for Severity One and Major incidents.
The starting package offers reactive based support, where there is a set number of tickets included and a reliance on tickets being logged to initiate assistance. This service offering is most appropriate for organisations that only require assistance during standard UK business hours or low risk systems, such as noncritical platforms.
The highest-level offering expands upon extended to provide 24x7 coverage and full proactive support through the addition of patching and proactive problem management.