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IT Managed Services

MANAGED

IT SERVICES

The sidekick to IT hero's.

Take back control of IT 

With OverBright Managed Services, IT Teams can truly focus on what matters – The growth and success of their business.

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Our Managed Service team act as an extension for any type of organisation, augmenting their capabilities across Cloud, Networking and Workspace technologies. Our service has a modular design providing flexibility to consume all services or specific technologies.

What does our Managed Services include?

The OverBright Managed Service offering provides the ability to enhance your offerings with SLA backed contracts for peace of mind.

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The support packages have three options:

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  • Standard (Monday – Friday, 07.00 – 19.00, excluding bank holidays)

  • Extended (Monday – Sunday, 07.00 – 19.00, including bank holidays)

  • Premium (24 x 7 x 365)

Cloud, Networking & Workspace Services

Our 3 Support Levels

Platform Management Icon

PLATFORM MANAGEMENT

  • 3rd Line Support Services

  • Extensive technology options

  • Fully Certified Engineers

  • Built as an extension to Professional Service’s expertise

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Service Desk Icon

SERVICE DESK

  • 1st Line Support Services

  • Personalised service

  • First Time Fix Targets

  • Optional dedicated number

  • Branded portal access

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Service Management

SERVICE MANAGEMENT

  • Service Delivery Management

  • Contract Management

  • Continual Service Improvement

  • Advanced Reporting

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